000 00330nam a2200133Ia 4500
008 170324s9999 xx 000 0 und d
082 _a658.562
100 _a"Bank, John"
245 0 _aEssence of total quality management
260 _b"Prentice-Hall of India Private Limited,"
260 _c1996
365 _b0.00
942 _cBK
999 _c5818
_d5818